Starbucks
A user-friendly kiosk interface for efficient bulk ordering.
An exercise in UX/UI research and design to improve the large order process at Starbucks by creating an intuitive kiosk interface that simplifies bulk ordering and enhances customer experience.
Objective
My Role
Research
UI/UX Design
Usability Testing
Prototyping
Tools
Figma
Adobe Illustrator
Duration
3 weeks
The Challenge
Starbucks customers placing large group orders often experience slow checkout times, confusion in customization options, and difficulty tracking multiple drinks in a single order.
Baristas also face workflow disruptions when handling bulk orders manually, leading to longer wait times and potential mistakes in order fulfillment.
How might we create a seamless kiosk experience that simplifies bulk ordering while reducing strain on baristas?
The solution
The Starbucks Large Order Kiosk is a touchscreen interface designed for bulk ordering efficiency. The system enables customers to quickly select, customize, and review multiple drinks in one streamlined flow. A real-time order summary panel ensures accuracy, and a smart grouping feature categorizes similar drinks to optimize preparation for baristas. By focusing on speed, clarity, and ease of customization, the kiosk improves both customer satisfaction and in-store efficiency.
![FINAL DRAFT [Recovered]-01.png](https://images.squarespace-cdn.com/content/v1/6359c5b837dd3e5b9ccbdbd3/02809b3a-e787-4e6e-83ae-446edb188d72/FINAL+DRAFT+%5BRecovered%5D-01.png)